We respect your privacy. This policy explains clearly what data we collect, why we collect it, and how it is protected. We do not sell your personal information.
1. Overview
GetViralStack ("we", "us", "our") operates the website at getviralstack.com. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit our website, create an account, make a purchase, or interact with our services including digital products, software tools, sounds, and academy course enquiries.
By using GetViralStack, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
2. Information We Collect
We collect information you provide directly and information generated automatically through your use of our platform.
Information you provide:
- Account registration details — full name, email address, and password
- Payment information — processed securely by Paystack; we do not store raw card details
- Purchase history — products, packages, tools, and sounds you have bought
- Affiliate application details — bank account information provided for withdrawal processing
- Academy enquiry details — name, phone, email, course preference, and preferred contact method
- Contact form submissions — your name, email, and message content
- Promo or referral codes used at signup or checkout
Information collected automatically:
- IP address and approximate location
- Browser type, device type, and operating system
- Pages visited, time spent, and navigation paths
- Session activity and login events
- Referral source (affiliate links, partner platforms)
3. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account
- To process purchases and deliver digital products and access credentials
- To send transactional emails — receipts, file access, tool credentials, and order confirmations
- To manage affiliate relationships and process commission withdrawals
- To respond to support requests and contact form messages
- To forward academy course enquiries to the relevant partner (CloudForge Academy)
- To detect and prevent fraud, abuse, and unauthorised access
- To improve our platform, fix bugs, and analyse usage patterns
- To enforce our Terms of Service
We do not use your data for unsolicited marketing without your consent, and we do not build advertising profiles.
4. Sharing Your Data
We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
- Payment processors: Paystack receives your payment details to process transactions. Their privacy policy governs that data.
- Academy partner: When you submit a course enquiry, your name, email, phone, and course preference are shared with CloudForge Academy solely to fulfil your enquiry.
- Legal obligations: We may disclose information if required by law, court order, or to protect the rights and safety of GetViralStack and its users.
- Business transfer: If GetViralStack is acquired or merges with another entity, your data may be transferred as part of that transaction, subject to equivalent privacy protections.
5. Payments & Security
All payments on GetViralStack are processed by Paystack, a PCI-DSS compliant payment provider. We never store your full card number, CVV, or bank account details on our servers. Payment data is encrypted and handled entirely by Paystack's secure infrastructure.
Affiliate withdrawal information (bank name, account number, account name) is stored encrypted and is only accessed by administrators to process approved withdrawals.
We implement security measures including CSRF protection, rate limiting, session controls, and signed file delivery tokens to protect your account and purchases.
6. Cookies
GetViralStack uses cookies and similar session technologies to keep you logged in, remember your preferences, and maintain your shopping session. We do not use third-party advertising cookies or tracking pixels.
- Session cookies: Required for login and checkout functionality
- CSRF tokens: Security cookies that protect form submissions
- Preference cookies: Remember your settings across visits
You can disable cookies in your browser settings, but doing so may prevent you from logging in or completing purchases.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Specifically:
- Account data is retained until you request account deletion
- Purchase records are retained for a minimum of 5 years for financial and legal compliance
- Affiliate commission records are retained for 7 years
- Contact messages are retained for 12 months then deleted unless ongoing correspondence requires otherwise
- Academy enquiries are retained for 24 months
8. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your account and associated personal data
- Portability: Request your data in a machine-readable format
- Objection: Object to specific uses of your data
To exercise any of these rights, contact us at support@getviralstack.com. We will respond within 30 days.
9. Third-Party Links
Our platform may contain links to external websites — including academy partner pages, tool provider sites, or social platforms. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
GetViralStack is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete that information.
11. Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of GetViralStack after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the data we hold about you, please contact us:
- Email: support@getviralstack.com
- Website: getviralstack.com/contact